Terms & Conditions

By engaging with DigitalAIO ("Agency", "we", "us", or "our") for any web, app development, design, or consulting services, the Client ("you") agrees to be bound by these Terms and Conditions. These terms form a legally binding agreement.

We reserve the right to update these terms at any time. Any changes will be communicated directly to active clients and updated on this page.

To ensure a fair and committed working relationship, we enforce strict payment policies. No exceptions will be made.

• Upfront Deposit: A strict 50% non-refundable deposit is required before any project work commences. This reserves our team's time and resources.
• Milestone Payments: For larger projects, the remaining 50% will be broken down into strict milestones (e.g., 25% upon design approval, 25% upon completion).
• The "No Pay, No Code" Rule: Under no circumstances will final deliverables, source code, admin access, or live server deployments be handed over until the final invoice is paid in full (100%).
• Late Payments: If a milestone payment is delayed by more than 7 days, all work on the project will be immediately halted. A late fee of 5% per week may be applied to outstanding balances.

All projects are executed based on a mutually agreed-upon Scope of Work (SoW) document or project brief.

• Scope Creep: Any features, pages, or requests not explicitly listed in the original SoW will be billed separately at our standard hourly rate or as a new milestone.
• Revisions: Standard projects include two (2) rounds of revisions per phase (Design & Development). Further revisions will incur additional hourly charges.

We retain full copyright and ownership of all code, designs, and assets created during the project until complete payment is received.

Upon receipt of the final payment (100% balance cleared), full ownership and intellectual property rights of the custom-developed product will automatically transfer to the Client. We reserve the right to use non-confidential project screenshots/links in our agency portfolio.

Project timelines are highly dependent on client responsiveness. The Client agrees to provide all necessary assets (logos, text, imagery, server credentials) in a timely manner.

If a project is delayed by more than 30 days due to a lack of feedback or asset provision from the Client, the project will be considered "dormant." Restarting a dormant project will require a restart fee of 15% of the total project value.

Either party may terminate the agreement with a 14-day written notice.

• If the Client cancels the project, the initial 50% deposit remains non-refundable. The Client will also be invoiced for any work completed beyond the deposit amount up to the date of cancellation.
• If we (the Agency) must cancel the project due to unforeseen circumstances, we will refund the deposit minus the exact value of the work already completed and handed over.

We build robust, modern digital products, but we cannot guarantee that software will be 100% bug-free or completely immune to future third-party API changes, hosting failures, or malicious hacking attempts.

DigitalAIO will not be held liable for any indirect, special, or consequential damages (including loss of revenue, profits, or data) arising from the use of the products we develop.